Privacy Policy
This policy explains what personal data Joe’s Tech Help collects when you visit joestechhelp.ie, buy from us, contact us or bring a device in for repair, and what we do with it. We collect only what we need, and we never sell your data.
1. Who we are
The data controller is Joseph Brennan, trading as Joe’s Tech Help (registered business name, CRO no. 578419).
- Address: Main Street, Glenties, Co. Donegal, F94 PF67
- Email: shop@joestechhelp.ie
- Phone: +353 (0)85 730 3229
For any question about your data, or to use your rights (section 7), email us with “Privacy” in the subject line. We are a small business and do not need to appoint a Data Protection Officer.
2. What we collect and why
What you do | Data we collect | Why we use it | Legal basis | How long we keep it |
|---|---|---|---|---|
Place an order (delivery or click & collect) | Name, email, phone, billing and delivery address, items bought, order history | To process, deliver or hand over your order, and handle returns | Contract | 6 years, as Irish tax law requires for sales records |
Pay for an order | Card payments are handled by Stripe; we see only the card type, last 4 digits and payment status | To take payment and prevent fraud | Contract; legal obligation | 6 years (transaction record only) |
Create an account | Name, email, password (stored encrypted), saved addresses, wishlist | To let you track orders and check out faster | Contract | Until you close your account |
Book a repair | Name, phone, email, device make and model, fault description, passcode only if needed | To quote, repair, test and return your device | Contract | Job records 6 years; passcodes deleted when the repair is collected |
Use our contact form | Name, email, phone, subject and message | To answer your question | Legitimate interest | Up to 1 year |
Sign up to our newsletter | Email address | To send offers and news | Consent (unsubscribe any time) | Until you unsubscribe |
Leave a product review | Name, email, rating and review text | To publish reviews and ask for feedback after purchase | Consent / legitimate interest | While the review is shown |
Browse the website | IP address, device and browser type, pages viewed, how you found us | To keep the site secure and working, and, with your consent, to measure visits and advertising | Legitimate interest; consent for analytics and advertising | See section 4 |
We will only use your data for a new purpose if it is compatible with the original one, or with your consent.
3. Who we share your data with
We share your data only with the services we need to run the shop. Each one handles it under a contract with us or under its own privacy policy.
Who | What for | Data they receive |
|---|---|---|
Stripe and Automattic (WooPayments) | Card payments and fraud checks | Payment details, name, email, billing address |
An Post | Delivering orders | Name, delivery address, phone |
Blacknight Solutions | Hosting the website and its database | Everything stored on the website |
Microsoft 365 | Sending and receiving email | Emails you send us and order emails |
Automattic (Jetpack and WooCommerce) | Site security, performance stats, order attribution | IP address, device and usage data |
Google (Analytics, Site Kit, Maps) | Measuring site visits, with your consent; showing our location map | IP address, device data, pages viewed |
Meta (Facebook Pixel, Facebook for WooCommerce) | Measuring and showing ads on Facebook and Instagram, with your consent; listing products in our Facebook shop | Device data, pages viewed, items added to basket or bought |
Our accountant and Revenue | Tax and accounting | Sales records |
We may also share data when the law requires it, for example with An Garda SÃochána or a court.
4. Cookies and tracking
Cookies are small files stored on your device. When you first visit, our cookie banner lets you accept, deny or choose which kinds we use. You can change your choice at any time with the “Manage consent” tab at the bottom right of every page.
- Necessary — always on. These run the basket, checkout, login, security and your cookie choice.
- Statistics — only with your consent. Google Analytics tells us which pages people visit, so we can improve the site.
- Marketing — only with your consent. The Facebook Pixel measures our ads and may show you our products on Facebook and Instagram.
Our Cookie Policy lists each cookie, what it does and how long it lasts.
5. Your data during a repair
Phones, tablets and computers hold photos, messages and accounts. When you leave a device with us:
- We only access what the repair needs, such as checking the screen, camera, speakers or charging. We do not open your photos, messages, email or apps.
- We ask for your passcode only when a repair cannot be tested without it. You can choose to remove it or switch on your phone’s repair or maintenance mode instead. We note the passcode on your job and delete it when you collect the device.
- We do not copy or keep your files, except where you ask for data recovery or a transfer. Any copy is deleted once you have confirmed you received your data, and no later than 30 days after collection.
- Devices are stored securely in the shop while in our care.
- If we come across material we are legally required to report, we will pass it to An Garda SÃochána.
We recommend backing up your device and signing out of accounts you can before handing it in.
6. Transfers, security and children
- Transfers outside the EEA. Some of our providers, such as Google, Meta, Stripe and Automattic, may process data in the United States. They do so under the EU–US Data Privacy Framework or the EU’s standard contractual clauses, which require the same level of protection as in Ireland.
- Security. The website uses an encrypted (HTTPS) connection. Card details go straight to Stripe and never touch our server. Access to customer records is limited to us, and our accounts are protected with strong passwords and two-factor authentication.
- Children. Our shop is not aimed at children under 16, and we do not knowingly collect their data. A parent or guardian should place orders or book repairs for them.
7. Your rights
Under the GDPR you have the right to:
- access the personal data we hold about you and get a copy;
- have inaccurate data corrected;
- have your data deleted, unless we must keep it, for example sales records for tax;
- restrict or object to how we use it, including stopping marketing at any time;
- receive your data in a portable format, or have it sent to another business;
- withdraw consent at any time, for example through the cookie banner or the unsubscribe link in our emails.
To use any of these rights, email shop@joestechhelp.ie. It is free, and we will reply within one month. We may ask you to confirm your identity first.
Complaints. If you are unhappy with how we handle your data, please contact us first. You can also complain to the Data Protection Commission, 21 Fitzwilliam Square South, Dublin 2, D02 RD28.
Changes. We will update this policy when our services or the law change, and show the new date below.
Last updated: 21/10/2026