Tips & FAQ

The following are questions that customers often have, the first question is most common

How safe are your photos and files?

If something happened your laptop or phone would all your photos and files be gone? Do you have copies or have you made backups?

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How to do a basic PC clean up

This is something I get asked to do frequently and the conversion usually begins with something like “my laptop is running very slow” or “there’s strange windows with ads appearing on my screen”.

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How to secure your online accounts and passwords

Why should you be paying attention to what’s happening with online hacks and what should you be doing?

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Frequently Asked Questions

How long will my repair/service take?

This depends on the nature of the repair. All repairs will be diagnosed within 24 hours. Depending then on the repair or service required and parts availability it can take up to a week to complete. Most jobs are done the same day or by the next day of receiving the device.

How much will my repair cost me?

All repairs and services are done at am up front fixed price, for example if your laptop screen needs replacing I will give you a total price for the work before starting. In the event that an unforeseen cost comes up you will be told first before any additional work is done. You won’t have any nasty surprises and you know exactly what your repair will cost before it’s completed.

Do I need to make an appointment to bring my computer to you?

Depending on what the repair is it can mean less time waiting if you contact me first before dropping of your device.

Can you replace cracked/damaged laptop screens?

Yes, laptop screens can be replaced and it’s much cheaper than buying a new laptop. Contact me for a quick quote.

I’m worried about my data, is it safe?

I will always take great care in looking after your data. Any data that is stored during the repair is held in strict confidence and destroyed when the job is complete. Any customer data that is stored is always stored password protected and in encrypted format. I always advise if possible for you take a backup of any data on your computer prior to any work being undertaken. I can discuss any backup options with you if needed.

Can you visit my home or office?

Yes calls to your home or office can be arranged.

Can you recover data from my hard drive?

Yes data can be recovered from both hard drives and damaged phones. All data will be transferred to a USB memory stick or DVD.

Do you offer a microsoldering service?

Some microsoldering repairs are done by myself others are done by a service partner. All repairs are handled by myself and completed to a very high standard.

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